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Its’ now Brand vs. Brand!  You’ve spent hundreds of thousands of dollars to keep your Brand on top and your values/benefits top of mind, but are your employees/players a deficit to that Brand by the personal Brand they are displaying?  Mike Golic is right on target – Expect Professionalism!

Don’t even get me started about the facial hair and hair hanging out of helmets!  That’s a Sindy rant that would rival a Mike rant!

“As I look out the window, I see a very beautiful planet that seems very inviting and peaceful. Unfortunately, it is not. These days we’re constantly reminded of the unspeakable acts of violence and damage we can inflict upon one another, not just with our actions, but also with our irresponsible words.  We’re better than this.  We must do better.”

In Peggy Noonan’s brilliant article in The Wall Street Journal January 7, 2011 titled ”The Captain and The King” http://tinyurl.com/4mf3y9a she further emphasizes the need for all of us to do better.

When you read leadership in this quote, also think parent, sibling, relative, friend, boss, or coworker.

“But it’s a great mistake when you are in a leadership position to want to be like everyone else. Because that, actually, is not your job. Your job is to be better, and to set standards that those below you have to reach to meet. And you have to do this even when it’s hard, even when you know you yourself don’t quite meet the standards you represent.”

Ms. Noonan is absolutely correct in her statement, ”It is that no one knows how to act anymore, and people miss people who knew how to act.”

The answer to all this mayhem is one word, respect.  We learn respect when we are taught how to treat people. We learn respect when we are taught how to behave in all situations.  We learn respect when we all sit at the dinner table together and respectfully listen to how each person spent their day.  We learn respect by reading and watching content that reinforces respect.

We are better than this!  Let’s start today by being better.

www.smartin-up.com Helping corporations, adults and children remember their manners and proper protocol.

COURTESY = RESPECT = HARMONY

Smartin-Up Your Professionalism taped at the North Carolina Purchasing Association Convention. – $15.00

Smartin-Up Your Professionalism in 365 Tweets will provide you with skills, tricks and reminders to help you Smartin-Up™ Your Professionalism and Manners in a tweet a day for an entire year! Sindy Martin of Smartin International is an international speaker, author and coach. She speaks, writes and tweets on Business Professionalism, Business and International Protocol, Workplace and Generational Civility, Business and Personal Etiquette.  Click here for link to Amazon.

Do you know someone that talks incessantly? You can’t seem to get a single word into the conversation. No matter how much you try with gestures, facial expressions or heavy sighs; they are oblivious.

Help is here! The Five Minute Rule will politely rescue you! – $1.95

For the first time in history, we have five (5) different generations working side-by-side in the workplace. Each of these generations faced major historical events, social trends and cultural influences. Understanding the personal and workplace characteristics of each generation will help you enhance your relationships with these talented and unique individuals.

This Generational Chart places each of the five generations side by side clearly showing their uniqueness as a people and as employees in the workplace. – $19.95

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Smartin-Up Your Professionalism in 365 Tweets will provide you with skills, tricks and reminders to help you Smartin-Up™ Your Professionalism and Manners in a tweet a day for an entire year! Sindy Martin of Smartin International is an international speaker, author and coach. She speaks, writes and tweets on Business Professionalism, Business and International Protocol, Workplace and Generational Civility, Business and Personal Etiquette.

About the Author

Sindy Martin posts a Smartin-Up™ Your Professionalism tweet everyday on Twitter. Follow her at www.twitter.com/sindymartin Sindy is an international speaker, author, trainer and coach. Her company Smartin International provides seminars, workshops, keynotes and breakout sessions on Business Professionalism, American and International Protocol, Workplace and Generational Civility, Business and Personal Etiquette. Sindy has provided programs and coaching to Fortune 500 companies, universities, and national conferences, in addition to appearing as a featured guest on radio and television programs. She is an author of various articles for newspapers, magazines, on-line publications and the book “Are You a Duck, an Elephant or a Mouse? How are perceived when you walk into a room?” She is married to Bob Martin and has 2 children, 2 dogs and 2 cats. They live in High Point, North Carolina, USA. www.smartininternational.com

My sorority, Kappa Delta, was so lucky to be entertained and educated by Ms. Martin’s etiquette presentation. I use her advice everyday at my job on campus at High Point University. She is a great speaker and I highly recommend her.
– Jourdan Cable, Kappa Delta Sorority, High Point University

Sindy’s presentation on Business Etiquette was phenomenal. It was among the very best and most relevant workshops that our group has ever experienced. Without hesitation, I would recommend you as a speaker to any group.
– Donald W. Witte, Advisor and Facilitator, TJSN and Chairman, PIT

Sindy’s professional and entertaining presentation on Business Etiquette was informative and relevant. She provided a great platform to talk about sensitive issues in an easy open manner. I highly recommended Sindy as a presenter and a great resource for any company.
– Sherry S. Hunt, Associate Financial Advisor, Ameriprise Financial

Sindy’s presentation on Business Etiquette was engaging and informative. I am confident that we will be able to apply this knowledge on a daily basis.
– Deborah T. Lineberry, Underwriting Account Executive, Lincoln Financial Group
Sindy is an excellent speaker and has the ability to motivate individuals associated with various programs. Her professional skills as a speaker are many, with a knack of communicating with her audience.
– Tom Loughlin, Lincoln Financial Group

Sindy presented to a group of Engineers, Managers, Supervisors and Sales Professionals as part of our Continuing Education Lunch and Learn Series. The information was presented in an interactive, lively and intelligent manner that was well received by all. I would recommend Sindy to any group looking to improve their skills.
– Melissa Mills, SPHR, Human Resource Manager, ABCO Automation, Inc.

One of today’s leading motivational teachers and speakers, Sindy knows how to get a group moving and learning. Sindy is easy to listen to and offers examples that make a lasting impression. I highly recommend her!
– Pam Christopher, International Director, Toastmasters International

Sindy’s presentations are filled with enthusiasm, energy and optimism. She instills desire to take action and achieve higher level outcomes.
– Marilyn Sprague-Smith, M.ED.

Smartin-Up Your Professionalism

This one hour session is based on the book “Are You a Duck, an Elephant or a Mouse?  How Are You Perceived When You Walk Into a Room?”  This highly requested program for keynotes and breakout sessions provides participants with understanding and information on how to make a powerful first impression.  During the session, each of the participants will be given an opportunity to practice what is being taught. A handout  will be distributed prior to the session.  (The book can be purchased for participants prior to the program upon request.  Special group rates apply.)

Smartin-Up Your Personal Brand and Professional Presence

This one hour session will provide participants with understanding and information on how they are a “brand”, how to improve their brand and a refresher of proper protocol enabling participants to improve their effectiveness as a person and a leader. During the session, each of the participants will be given an opportunity to practice what is being taught. A handout and quiz will be distributed prior to the session.

SPECIAL NOTE:  Many companies are rolling out new dress codes to take effect in Fall 2011.  This program can be customized to include the new requirements as specified in your Employee Handbook Revision.

Smartin-Up Your Generational Knowledge -New Realities and Strategies for Managing Five Generations in the Workplace

This one hour session will provide participants with understanding and information on the five (5) generations and multiple cultures in the workplace and the world of business. Research indicates that people communicate based on their generational and cultural backgrounds. Each generation has distinct attitudes, behaviors, expectations, habits and motivational buttons. Learning how to communicate with the different generations can eliminate many major confrontations and misunderstandings. A handout will be distributed prior to the session and there will be a brief quiz on each generation to help retain the information.

Dining Etiquette with Sindy Martin

Smartin-Up Your Dining Etiquette

In this one hour session participants will be given a thorough refresher on proper dining etiquette.  A handout will be distributed prior to the session to help retain the vast information that will be presented.  When possible, an additional 30 minutes to this program is helpful for the many questions participants have regarding this subject.  (This course is also available for children aged 3 and up.)

Smartin-Up Your Business Dining Etiquette

This one hour session instructs participants on proper etiquette of conducting business while having a meal.  Participants will learn the protocol involved in such a meeting. A handout will be distributed prior to the session to help retain the information and format that will be presented.

Smartin-Up Your Presentation Skills

This one hour session will provide participants with the essential elements of a professional presentation.  From constructing the presentation to stage blocking and gestures.  Participants are provided a detailed handout of what is presented.

Smartin-Up Your Body Language

This one hour session will help participants understand why body language plays such an important role in communications.  They will glean the basics to interpret lying, fear, uncertainty and many other emotions that we all convey.  Participants will be provided a detailed handout and chart of the information presented.

Smartin-Up Your Work-Life Balance (LifeZone4)

In this one hour session participants will determine their current work-life balance by reviewing all key life dimensions and quantify with a metric which will serve as the benchmark for progress.

Smartin-Up Your Communication Skills

In this one hour session participants will learn the importance of face-to-face communications and how to avoid electronic miscommunications.

Smartin-Up Your Listening Skills

This one hour session participants will learn to listen with more competence and skill. During the session, each of the participants will be given an opportunity to practice what is being taught.

Smartin International will customize a program for you to include, but not limited to, any the following:

Power Impressions–Making an Entrance
Your business entrance should be professional, quiet, and understated so that you assimilate seamlessly into the office and avoid disturbing the work in progress.

Make a Powerful Impression in 30 Seconds
People like being around those who look and act like them, and have similar ideals and mannerisms. Learn the tips to make a powerful impression.

Ten Rules for Making Business Introductions
In your business life, it is important to know when and how to make introductions. Learn about formal introductions within business, government, academic circles, faith-based organizations and the military.

Leader Techniques for Conducting a Successful Business Meeting
Meetings should have a highly focused atmosphere that is conducive for conducting business. Learn leader techniques for leading and attending a successful business meeting.

Listening Skills
The result of poor listening skills is poor long-term memory and second-rate communication. Practice and perfect the skill of active listening in order to guide and direct any business conversation in the direction you want it to go.

Professionalism Training

12 Things to Know about the Business Handshake in American Business
Non-verbal communication skills are vital to building rapport and establishing effective relationships. Learn how to leave a positive impression with your handshake.

Communication Skills (Telephone, Voice-Mail, Cell phones, Fax)
Issues of etiquette that arise in the area of technology point directly to personal accountability on the part of the person initiating the message. Learn to avoid obvious breaches in ethics when using technology to communicate.

Business Dining Manners
Dining in a fine restaurant can be intimidating if you don’t know the etiquette involved. Learn all the finer points of dining.

Eight Good Reasons to Network
Effective networking is mandatory in America’s competitive environment. Learn techniques along with the difference between networking and selling.

At Smartin International we work on your company’s greatest asset, human capital. We act as a catalyst for brand enhancement by addressing the issues of generational, cultural and civil collaboration in the workplace. We enhance individual professionalism that exceeds your customer’s expectations, protects your brand and impacts your company’s bottom line.

•Smartin-Up on the Generational Differences – If you don’t have collaboration in your workforce, it will show in your profits.

•Smartin-Up Your Personal Brand – Your appearance and business protocol skills exude your values and ethics. What are yours saying about you?

•Smartin-Up Your Presentation Skills – The one with the best presentation skills wins the sale!

•Smartin-Up Your Social Media Branding – Social media can increase your profits, make sure your brand message and values are consistent.